Keywords
alec BPM business design management masterclass process re-engineering sharp
Advanced Business Process Techniques Training Course
Aligning Process Design with Human, Organisational, and Cultural Factors
The statistics are familiar - more often than not, programs of significant business change, including process change, are unsuccessful. That's depressing, but on the upside, there are many cases where organisational performance has been transformed by successful business process initiatives. In accounting for success or failure, it's easy to blame failure on technical factors, but that's seldom the primary cause. Experience shows three recurring themes in successful initiatives:
- Appropriate processes were identified and selected for improvement;
- Human, organisational, and cultural factors were analysed and understood;
- That understanding was reflected in an implementable and sustainable process design.
This intense 2-day workshop provides proven, repeatable methods in these and other areas, well beyond what is covered in introductory courses. In particular, understanding individual and organisational behavior and culture can seem to be the hardest of all, but specific techniques for discovery and assessment of these “soft” factors are a centerpiece of this unique workshop. Participants will be well-prepared for the challenges of successful business process analysis and design.
Personally delivered by the creator of this MasterClass, Alec Sharp - the much sought-after international conference presenter, and author of the completely rewritten second edition of “Workflow Modeling” (Artech House, 2009) which is widely used as a university text and is a best-seller in the field.
Training Courses in Brisbane Australia
The Advanced Business Process Techniques training course will run in Brisbane Australia on the following dates: 29 March 2012.
Click here to see the list of courses in Brisbane Australia.
